Terms and Conditions
Please read all these terms and conditions
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
1- These Terms and Conditions will apply to purchase of the goods by you (the Custımer or you). We are EB IMPACT COMPANY trading as SOAPSHIRE of 17 Green Lanes, Newington Green, London, N16 9BS with email address email@example.com; (the Supplier or us or we).
2- These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from Website if you are eligible to enter into a contract and are at least 18 years old.
3- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft, or profession;
4- Contract means the legally-binding agreement between you and us fort he supply of the Goods;
5- Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
6- Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7- Goods means any goods advertised on the Website that we supply to you of the number and description as set out in the Order;
8- Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
10- Website means our website www.soapshire.co.uk on which the Goods are advertised.
11- The description of the Goods is as set out on the Website, catalogs, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in color or size of the Goods supplied.
12- In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.
14- W may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
15- The description of the Goods on the Website does not constitute a contractual offer to sell the Goods. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
16- A Contract will be formed for the Goods ordered only when receiving an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of email with all information in it. You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
17- Any quotation is valid for a maximum period of 15 days from its date unless we expressly withdraw it at an earlier time.
18- No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
19- We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer.
Price and Payment
20- The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out on the Website at the date of the Order or such other price as we may agree in writing.
21- Prices and charges include VAT at the rate applicable at the time of the Order.
22- You must pay by submitting your credit or debit card details with Order and we can take payment immediately or otherwise before delivery of the Goods.
23- We will deliver the Goods, to the Delivery Location by the time or within the period agreed, or failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
24- In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or if you told us before the Contract was made that delivery on time was essential; or
b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
25- If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
26- If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.
27- If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
28- We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
29- You agree we may deliver the Goods in installments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
30- If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
31- The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
32- Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.
33- You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal and Cancellation
34- You can withdraw the Order by telling us before the Contract is made if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
35- You can cancel the Contract except for any Goods which are made to your special requirements (the Return Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when reason fort he cancellation is any defective Goods. This Returns Right is different any separate from Cancellation Rights below.
36- This is a distance contract (as defined below) which has the cancellation rights set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in following circumstances:
a. Foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
b. Goods that are made to your specifications ora re clearly personalized;
c. Goods which are liable to deteriorate or expire rapidly.
37- Also, the Cancellation Rights for Contract cease to be available in the following circumstances:
a. In the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
38- We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
39- Upon delivery, the Goods will:
a. be of satisfactory quality
b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description.
40- It is not a failure to conform if the failure has its origin in your materials.
Circumstances beyond the control of either party
41- In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery.
42- The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession).
Governing law, jurisdiction and complaints
43- The Contract (including any non-contractual matters) is governed by the law of England and Wales.
44- Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
45- We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us directly.We will aim to respond within 14 working days with an appropriate solution.