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Guarantee and Return Policy

We offer a 100% money back guarantee

Your satisfaction is the most important value for us. We will gladly accept returns for any product purchased directly from soapshire.co.uk within 14 days of purchase.

The returns are subject to inspection, we cannot accept returns on over half used or empty products.

Please inform us via e-mail at info@soapshire.co.uk with the following information: Full Name, Order or Invoice Number, Reason for Return and Product to be returned.

Shipping charges are non-refundable and the return shipping charges are at the customer’s expense. We recommend choosing a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

Please note that we are a UK based company and accommodate website orders that ship to the continental UK addresses only. For international orders, they are final and are not returnable or refundable outside of the UK.

We cannot accept personal hygiene items back for a refund or exchange if the hygiene seals have been broken, in the case you are unhappy with the quality of the product please contact us via the contact us form on the Soapshire website.